Unless we say they're guaranteed, Royal Mail delivery times quoted are for your guidance (please allow 2-5 working days during busy periods, please note our office closes for the Christmas period and resumes in the new year).
We send you an email when your order is despatched and we use a 'signed for' service for many orders, so it's important that there is someone in to receive the goods. If this isn't possible we recommend you enter an alternative delivery address (such as your work, or a friend or neighbour's house). In most cases we can't deliver to PO box addresses. Delivery to hotel addresses is at your own risk, and be sure to state your room number and dates of stay. Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such). As we're sure you know, nothing is 100% certain (especially when it involves the roads), and very occasionally the 'next day' service isn't. Generally, however, there's no problem and your order will arrive as planned. Most of our deliveries will occur between the hours of 08.30 to 18.30.
If everything in your order is in stock we’ll probably send it out within a day or so. If something is out of stock we’ll wait until we have everything here to send in one parcel (this is more economical and helps to keep our carbon footprint down) or we can split your order and send what we can right away, subject to extra shipping charges. We don’t automatically do this though – so let us know if you’d like us to.