We hope that you'll be delighted with your Yogichi purchase, however we appreciate that occasionally your items may arrive and not be quite what you hand in mind. With our guarantee you can return your purchase to us in its original condition within 30 days of receiving them, and we’ll issue a full refund (not including shipping unless under Consumer Contracts Regulations 2013) for the price you paid for your items.
Damaged or defective goods -
We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please be sure to retain all documents and packaging. You’re entitled to reject the goods and receive a full refund, or have the faulty goods replaced free of charge. If you tell us about a problem after 14 days after delivery (or after a reasonable time of discovery) we’re entitled to either replace the goods free of charge or give you a refund.
Returning goods is at your own cost and the goods are your responsibility until they arrive here, so we suggest you obtain free proof of postage when you send your parcel from a UK Post Office.
You can return part or all of your order and receive a refund or exchange for an alternative item within 30 days after you have received the order. The products must be undamaged, unused and complete, together with relevant tags and return form.
We'll refund the total amount of money due to you within 14 days from the day on which we receive your return (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. If you are exchanging goods, we will usually pay the postage for shipping a replacement item.